Shipping & Returns

ALL ORDERS OVER £20.00 DELIVERED FREE

£2.00 Charge for all orders under £20.00

CURLY WOODWIND will deliver all instruments by Parcelforce or similar secure courier.

Most orders received before 12.00pm will be dispatched for next working day delivery. We will provide you with a tracking number allowing you to view your order's progress online.

If your order arrives damaged, please keep all packaging and contact us immediately.

Smaller packages are normally sent Royal Mail First Class.

INTERNATIONAL CUSTOMERS

We ship items internationally. Please contact us for a quote. We may be able to ship without the 20% UK sales tax for non EU customers, please contact us for details.

MAIL ORDER RETURNS

Customers have 14 calendar days starting the day they received their products to register their request to return an item or items under 'cooling off' legislation. 

Goods should be returned to Curly Woodwind with their original packaging.

Curly Woodwind will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer's responsibility until goods have been booked in and assessed by Curly Woodwind. Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

If a product develops a fault within 30 days of receipt then a customer can request either: 

The repair of the product 
The replacement of the product

However, which we would opt for depends on the cost of doing each of these actions and we can decline a specific course of action based on cost. 
Whichever remedy we chose would be without significant inconvenience to the customer and would be taken in to consideration. 

If neither repair or replacement is realistically possible, the customer can request a partial or full refund. A full refund may not be reasonable if the customer has received some benefit from the unit before the problem appeared and the refund given would be in proportion to the amount of use they had from the unit before the problem occurred. If faulty items are returned to us with missing parts/items/accessories, significant or cosmetic damage or unreasonable wear we reserve the right to repair the product under the manufacturers warranty and return it to you the customer, rather than issue a replacement or credit note. 

After a customer has had an item for 30 days we will always look to get it repaired as long as this is without significant inconvenience to the customer. 

Curly Woodwind will cover or reimburse postage costs should a product develop a fault in the first 30 days. After 30 days of purchase the customer would be required to arrange or pay for the return of a product to us. 

Please note that in the event of cancellation under the cooling off period, the consumer is responsible for the cost of returning the goods to us at their own expense.

 

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